Thank you so much for shopping with us! When it comes to purchasing online we know how difficult it can be to determine what works for you. With that in mind we are excited to launch our new and improved, simplified, return policy and process to make returning items easy.
With our user-friendly return process, you simply need to enter the email and order number associated with the item(s) you want to return. Our website will walk you through the steps of returning your item(s) and either provide you with a return label or help you with the steps of returning on your own.
The online return process will generate a shipping label on what you are returning. The cost of this label will be deducted from your refund once we process your return, upon receiving and inspecting the item(s) returned.
Below you can find our full policy as well as a few exceptions and Frequently Asked Questions regarding our new return process. If you have any questions at all, please Contact Us and we’ll be happy to help!
Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. Shipping charges will not be refunded.
Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order (rather than store credit), the refund will be issued to your bank equal to the price of the returned item(s), included sales tax (if applicable), minus the cost of the shipping label (if applicable). Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).
If you select store credit as your preferred refund method you will receive an email containing a gift card code equal to the amount of the returned item(s), including sales tax (if applicable), minus the cost of the shipping label (if applicable), once your return has been processed. Gift Card funds are available immediately once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.
Currently we only process exchanges to customers that receive (an) incorrect or faulty item(s). Contact Customer Service directly if you have any questions regarding exchanges.
Promo codes are not valid on prior purchases. Items purchased with a promo code may be returned within 30 days of purchase for a refund of the price paid for the item(s). Shipping charges will not be refunded. Expired promo codes will not be accepted.
Items marked *Final Sale* are not eligible for a refund.
*If you choose to use our return shipping label, be aware, the cost will vary based on the weight and quantity of items returned. We won’t know the exact cost until we process your return at our warehouse.*
*Items smelling of perfume or marked with makeup are not valid for return*